Kindly deactivate your licence first and then activate the software again. To know how to deactivate, Login to your client account, click on dashboard, click on softwares, then click on manage licence
Then click on Cancel Licence
Now go to the software and enter the activation code again.. It should work fine.
After the extraction process is complete, Just click on Scrape Emails button.Please note that the email extraction is a seperate process. After data extraction process is complete, you will